Processing of personal data

Privacy Policy regarding the processing of personal data

We consider ensuring the right to the protection of personal data as a fundamental commitment of Antech Sim, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ( "General Data Protection Regulation" or "GDPR" ), as well as with any other legislation applicable in Romania. As one of the key principles of this legal framework is transparency, we have prepared this document to inform you of how we collect, use, transfer and protect your personal data when you interact with us in connection with your products and services. including through our website or mobile applications.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the modified version of the Privacy Policy on our website, for which reason please check the contents of this Privacy Policy periodically.

Who we are and how you can contact us

Antech Sim is the trade name of Antech Sim Group SRL, a legal entity of Romanian nationality, having its registered office in Bucharest, Str. Vasile Lascar no.159B, sector 2, with serial number in the Trade Register J40 / 19442 / 21.11.2017, unique fiscal registration code RO8511983 (hereinafter "Antech Sim" or "new"). For the purposes of data protection law, we are the operator when we process your personal data.

As we are always open to hearing your views and to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the Antech Sim Data Protection Officer at the email address office @ Antech Sim or by post or courier to Iuliu Vasile Lascar Street no. 159B, Sector 2 Bucharest - with the mention: to the attention of the Head of Antech Sim with data protection.

What categories of personal data do we process

We generally collect your personal data directly from you, so you have control over the type of information you provide to us. By way of example, we receive information from you as follows:

When you create an Antech Sim account, send us: your email address, first and last name;

You can add additional information to your personal page (My Account) on the Antech Sim platform, such as gender, mobile phone number, landline number, date of birth, delivery addresses, etc .;

When you place an order, you provide us with information such as: desired product, first and last name, delivery address, billing details, payment method, phone number, etc.

We also offer you the opportunity to register on the Antech Sim platform through your Facebook or Google account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc / Google LLC, where they will inform you about the transfer of your data to Antech Sim. You can view the privacy policies of Facebook and Google, respectively, using the following links:

We may also collect and further process certain information about your behavior while visiting our website or using your smartphone to personalize your online experience and provide you with offers tailored to your profile. we invite you to find out more details in this regard by consulting the section on the purposes of processing below.

On our website and in the smartphone application we can store and collect information in cookies and similar technologies, according to the Cookies Policy.

We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data from minors under the age of 16.

What are the purposes and grounds of processing

We will use your personal data for the following purposes:

To provide Antech Sim services to your benefit.

This general purpose may include, as appropriate, the following:

  • Account creation and administration within the Antech Sim platform;

  • Order processing, including taking over, validating, shipping and invoicing;

  • Resolving cancellations or problems of any kind related to an order, goods or services purchased;

  • Return of products according to legal provisions;

  • Reimbursement of the value of the products according to the legal provisions;

  • Providing support services, including providing answers to your questions about your orders or Antech Sim's or Antech Sim Marketplace's goods and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between Antech Sim and you. Also, certain processing subject to these purposes is required by applicable law, including tax and accounting law.

To improve our services

We always want to give you the best online shopping experience. To do this, we may collect and use certain information about your Buyer's behavior, we may invite you to complete satisfaction questionnaires subsequent to the completion of an order, or we may conduct, directly or with the help of partners, market research and research.

We base these activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.

For marketing

We want to keep you informed about the best deals for the products / services you are interested in. In this sense, we can send you any type of message (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on products similar or complementary to those that you have purchased them, information about offers or promotions, information about products added to the "My Account / Cart" section or the "Account / Favorites" section, or you have shown interest in purchasing them, as well as other commercial communications such as research market and opinion polls, and we can display personalized recommendations on the website and in the smartphone app. To provide you with information of interest to you, we may use certain data about your buyer behavior (e.g. products viewed / added to your wishlist / purchased) to create a profile for you. We always make sure that such processing is carried out in compliance with your rights and freedoms and that the decisions made thereunder have no legal effect on you and do not affect you in a significant way.

In most cases, we base our marketing communications on your prior consent. You may change your mind and withdraw your consent at any time by:

  • Access the unsubscribe link displayed in the messages you receive from us;

  • Contacting Antech Sim using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can request us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and we will process your request.

To defend our legitimate interests

There may be situations in which we use or transmit information to protect our rights and business. These may include:

  • Measures to protect the website and users of the Antech Sim platform from cyber attacks:

  • Measures to prevent and detect fraudulent attempts, including the transmission of information to the competent public authorities;

  • Measures to manage various other risks.

The general basis for such processing is our legitimate interest in defending our business, and we understand that we make sure that all the measures we take ensure a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and values provided by the applicable legislation in this matter.

As long as we keep your personal data safe

As a general rule, we will store your personal data as long as you have an account on the Antech Sim platform. You may ask us to delete certain information or close your account at any time, and we will respond to such requests, subject to the retention of certain information, including after closing your account, where applicable law or our legitimate interests so require.

To whom we transmit your personal data

Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:

  • courier service providers;

  • payment / banking service providers;

  • marketing / telemarketing service providers;

  • market research service providers;

  • insurance companies;

  • IT service providers;

  • other companies with which we can develop joint programs to offer our goods and services on the market.

If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

In which countries we transfer your personal data

We currently store and process your personal data in Romania.

However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data. transferred from within the EU to the United States.

You can contact us at any time, using the contact details listed above, to find out more about the countries in which we transfer your data, as well as the guarantees we have put in place regarding these transfers.

How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.

To make payments we use the services of the payment processor PlățiOnline.ro. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.

Despite the measures taken to protect your personal data, we warn you that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data may be viewed and used by third parties. unauthorized parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.

What rights do you have?

The General Data Protection Regulation gives you a number of rights in relation to your personal data. You may request access to your data, correct any errors in our files and / or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to go to court. Where applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.

More information on each of these rights can be obtained by consulting the table below.

In order to exercise your rights, you may contact us using the contact details listed above. Please note the following if you wish to exercise these rights:

Identity. We take the confidentiality of all records that contain personal data seriously. For this reason, please send us your requests regarding such registrations using the email address of the Antech Sim account. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

Fees. We will not charge you a fee to exercise any right in respect of your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount. in such circumstances. We will inform you of any fees applied before we resolve your claim.

Response time. We intend to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We'll let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us to act faster and shorten the response time to your request.

Third party rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.

Targeted rights

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.

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